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What to Look for in Delivery Software for Small Businesses

You put a lot of effort into starting your small business: promoting your brand, running marketing campaigns, developing your product, and establishing your organization. Making your first sale requires a lot of time and effort. When the first sale occurs, make sure you are prepared by selecting the appropriate local delivery software.

Delivery software for small businesses eliminates the hassle of arranging delivery logistics such as hiring drivers, handling orders, and more, allowing you to focus on developing your business. The fast rise of technology, along with the need for delivery, has driven many entrepreneurs to resort to delivery software to get their meals into customers’ hands—and stomachs. Small delivery-based enterprises such as ghost kitchens, restaurants, and meal prep companies have altered the food landscape.Even before the outbreak, food deliveries to the market were forecast to grow 13.5% annually.

To take advantage of this extension, choose a delivery software that has everything you need to succeed. When searching and choosing software for your small business, look for these seven things that will improve your entire experience from order planning to final delivery.

Seven Qualities of Delivery Software

As a small business, selecting the correct delivery software is critical to both your brand’s performance and client pleasure. The ideal delivery software will offer your drivers the information they need to complete the delivery, keep consumers informed about when their order will arrive, and provide you with all of the information you need to actively manage your orders.

1. Simple and easy to use dashboard.

The dashboard will be where you spend most of your time managing your distribution, so choose a basic software that is easy to use. All your delivery tasks should be completed in one place. That means no more wasting time switching between websites or apps. And, of course, in today’s technology-driven world, this dashboard should be mobile-friendly—or have a mobile app included—so you can access the information you need at any time, from anywhere, whether on a phone or tablet.

This single dashboard should allow you to track the delivery process from start to finish. Everything should be made available to you, including dispatching deliveries, identifying available drivers, arranging routes, contacting customers, receiving delivery confirmation, and even generating stats about your completed orders. When you have this information at your fingertips, you can easily track, adjust, and improve the experience for yourself, your drivers, and your customers.

2. Real-Time Driver Location Tracking

Live tracking on Google Maps—or any other major map service—allows everyone to know exactly where the delivery is and when it will arrive. This is critical for not only you but also your drivers and customers.

Why does it matter to you: Once you’ve dispatched deliveries to drivers through the dashboard, you’ll need to be able to track the order as it travels to the consumer. Your business can reflect the way you’ve tracked all of your active drivers simultaneously.

Why it matters to your drivers: Real-time location tracking allows drivers to plan their routes before deliveries even begin.This helps complete deliveries faster and avoids traffic jams.. Proper completion of the projects will also make the distribution system more efficient.

Why it matters to your customers: Customers want to know when their purchases will be delivered. Real-time location software can provide up-to-date statistics about your customers. This eliminates uncertainty about when customers will receive certain orders, resulting in greater customer satisfaction.

3. Ability to handle custom orders.

As a small business, you understand how important change is.Things change often, and you need to be able to adapt.The delivery software management you use should let you stay agile, whether the orders were placed yesterday or five minutes ago and need to be delivered right away.

The delivery software’s dashboard should have tools for evaluating, amending, and tracking all of your planned and on-demand orders. Some of the specialized management capabilities that you will require from your program include:

  • Update the delivery address and instructions.
  • Update the customer contact details.
  • Reschedule a delivery
  • Assign a driver.

By managing all of your orders in one location, you will be able to make quick decisions and updates, which will improve the experience for you, your drivers, and your customers.

4. Automatic or manual command entry

Since managing a small business is a personal experience, your delivery software needs to be flexible enough to accommodate your orders in any form.The software you choose should understand your delivery needs and organize your data whether you have a basic e-commerce website that offers orders, a high-performance system or a combination of both. Easy to navigate, you can choose how to order and book it yourself or have it manually booked.

Automated Access: Most small organizations with eCommerce platforms find it easy to move deliveries using an API or integration. This automated experience sends the required submission information to your software and prepares it for delivery to drivers without additional effort on your part. Make sure your delivery software works with popular online ordering services (such as ChowNow and GrubHub) and e-commerce platforms (such as Shopify and WooCommerce).

Manual Entry: For small firms with fewer orders or a system that does not support automatic entry, the software you choose should include a manual entry option. This can be accomplished by entering order information one by one or by uploading an Excel file, which will populate for you and begin dispatching. Manual entries must be able to be used in conjunction with automated entries, particularly for last-minute or unusual deliveries that must be shipped fast.

5. Application developed for drivers. 

A mobile delivery management app will give your drivers all the updates at a go thus leading to efficiency in deliveries. If any changes or adjustments are required, they can easily and quickly be implemented in this solution. 

If you are out there looking for software development, why not buy a solution with an application which will show all drivers?

The delivery lineup: This will enable drivers to view all their orders that need to be delivered therefore being able to plan ahead when they need to know who will be available at what time. Pick up and Drop off point” Make sure your drivers understand where they are going and what to expect.

Order Details: The opportunity to view all aspects of the purchase will allow drivers to deliver more efficiently.

Maps and Navigation: Drivers should be able to plan and change routes as needed based on delivery route, traffic, and other factors.

Instructions for delivery and contact numbers: Enhanced customer satisfaction is achieved by customers’ communication on deliveries and acting on them. 

Retention space for delivery confirmation: In the app, the driver should attach either a signature or an image after every delivery to show that it was done.

6. Mobile App for Businesses

As someone who helps operate a small business, it can feel like you’re in a dozen different locations at once. Carrying a laptop or navigating a mobile browser page isn’t always feasible when you need to quickly assign a driver or change the delivery instructions for an order that will soon be shipped.  That’s why your delivery software should include a mobile business app.

Your delivery software’s mobile business app should have all of the dispatch control panel features found on the desktop version but in a far more user-friendly smartphone or tablet format. Everything from adding drivers to tracking the real-time position of orders on their way to delivery should be available with a few simple touches. The app will help you to keep track of your business while on the go, making delivery management quick and simple.

7. Delivery Tracking for Customers

Customers nearly always want to know when their order will arrive, especially if they purchased a time-sensitive item from a ghost kitchen, delivery only restaurant service, or meal prep firm. Keep your consumers informed with live order monitoring and up-to-the-minute ETAs. Your delivery software should provide this real-time tracking data while also allowing your customers to view information about the driver and contact them if they have a question or if something has changed with the order. Customers will be happy with the finished product because they were involved in the delivery process.

After delivery is completed, your delivery software should send your customer a confirmation via SMS text message and email. That confirmation should then ask clients to rate their delivery experience with a few simple taps. You can use the input you receive to improve the overall customer experience.